Returns & Refund Policy

We want you to be happy with your purchase from Garrodos. This policy explains when products can be returned and how to request a return.

Nothing in this policy affects your statutory rights under UK consumer law.

30-Day Returns

For eligible products, we offer a 30-day return period, meaning you have 30 days after receiving your order to request a return.

To qualify under our 30-day returns policy, the item must be returned in the same condition in which you received it, unused and in its original packaging. Where applicable, all seals, protective films, labels and packaging must remain intact.

You will also need your order number or other proof of purchase.

To request a return, please contact us at garrodosuk@gmail.com before sending anything back.

If your return is accepted, we’ll provide instructions on how and where to return your order. Items returned without first contacting us may not be accepted.

Booster Packs, Booster Boxes & Other Sealed TCG Products

Due to the collectible and randomised nature of trading card products, booster packs, booster boxes and other sealed TCG products are excluded from our voluntary 30-day returns policy.

This does not affect any statutory cancellation or consumer rights that apply to your purchase.

Where a statutory right of cancellation applies to a sealed TCG product, it must be returned unopened, unused and in the condition in which it was received, with the original factory seals, shrink wrap and packaging intact.

Once a booster pack, booster box or other sealed product has been opened, we cannot accept a return simply because you are unhappy with the cards received, pull rates, hit rates, card values or other contents of the product.

The contents of sealed trading card products are determined by the manufacturer and are outside of our control. Purchasing a sealed product does not guarantee any particular card, rarity, pull rate, value or grading outcome unless this is specifically stated in the product listing.

Your statutory rights remain unaffected where an item is faulty, damaged, incorrect or not as described.

Single Cards & Graded Cards

Single trading cards and professionally graded cards/slabs are eligible for our 30-day returns policy provided they are returned in exactly the same condition in which they were received.

Cards must not have been altered, damaged, cleaned or otherwise modified after delivery.

Graded cards must remain in their original grading company slab. Slabs must not have been opened, cracked, altered or tampered with.

Where the condition of a raw card is clearly shown and/or described in the product listing, please review the photographs and description carefully before purchasing.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, faulty, incorrect or materially different from its description, please contact us as soon as possible at garrodosuk@gmail.com with your order details and, where appropriate, photographs of the item and packaging.

We’ll assess the issue and work with you to put it right.

Nothing in this policy limits your statutory rights in relation to faulty, damaged, incorrect or misdescribed goods.

Other Non-Returnable Items

In addition to the sealed TCG products described above, certain products may be excluded from our voluntary 30-day returns policy, including:

• Gift cards
• Personalised or custom-made products
• Products specifically identified as non-returnable where permitted by law

Any exclusions from our voluntary returns policy do not affect your statutory rights.

UK Online Order Cancellation Rights

If you are a UK consumer purchasing online, you may have a statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where this right applies, you normally have 14 days after receiving your goods to tell us that you wish to cancel, followed by a further 14 days to return the goods.

To exercise this right, contact us at garrodosuk@gmail.com.

You are responsible for taking reasonable care of the goods while they are in your possession. We may make a deduction from your refund where permitted by law if the value of the goods has been reduced as a result of handling beyond what would reasonably be necessary to inspect them.

Your statutory cancellation rights are separate from, and in addition to, our voluntary 30-day returns policy.

Exchanges

We don’t operate a direct exchange service.

If you would like a different eligible item, the quickest option is to return your original item in accordance with this policy and place a new order.

Return Shipping

For change-of-mind returns under our voluntary returns policy, customers are responsible for return postage unless we agree otherwise.

We strongly recommend using an appropriately insured and tracked delivery service, particularly when returning valuable single cards or graded cards. We cannot be responsible for returned items until they are received by us.

Where an item is faulty, damaged, incorrect or not as described, we will handle reasonable return costs in accordance with your statutory rights.

Refunds

Once we receive your return, we’ll inspect it and let you know whether the return has been approved.

If approved, your refund will be made to your original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on your bank or payment provider.

Where statutory cancellation rights apply, refunds will be processed within the timeframes required by applicable consumer law.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at garrodosuk@gmail.com.

Questions About Returns

If you’re unsure whether your item is eligible for return, please contact us before sending it back:

garrodosuk@gmail.com

We’ll be happy to help.